KUALITAS PELAYANAN PEGAWAI KANTOR KESYAHBANDARAN DAN OTORITAS PELABUHAN KELAS IV KALIANGET DI KABUPATEN SUMENEP

Abstract

The Quality Of Service Of Employees Of The Office Of Kesyahbandaran And Port Authority Class IV Kalianget In Sumenep District

Kalianget Class IV Port Authority is a Technical Implementation Unit that carries out services for regulating, controlling, and supervising port activities, safety and security. Given the strategic scope of its duties, it is necessary to strengthen and obtain human resources that have high quality responsiveness. This is encouraged by researchers to know the Quality of Service for Kalianget Class IV Port Authority and Port Authority Employees in Sumenep Regency. Therefore, employee service quality is needed so that the service provided to port service users is more satisfying..The results showed that in general, the Employees in Sumenep Regency was measured using indicators proposed by Zeithaml consisting of the ability to respond, service accuracy was good. However, in the appropriate service indicators, it is necessary to socialize so that service users know what has become the procedure from the office, and the ability to respond to complaints is still low due to the unavailability of suggestion boxes that are a means of capturing public complaints.
Keywords : Quality of Service, PublicService, PortService