PENERAPAN TOTAL QUALITY MANAGEMENT DI PERUSAHAAN-PERUSAHAAN PENSUPPLY PADA PT. SPI DI PANDAAN PASURUAN
Keywords:
Total Quality Management, The culture factor of worker, The Infractructure factor, The Managerial factor, The Organizational factor
Abstract
Total Quality Management (TQM) is always being an actual topic in a business environmental or academic environmental, even there is no agreement yet about the definition and how about the concept in practice. Chreech (1995) defined that Total Quality Management (TQM) itself, had already been practically by manufacturer companies but there were not succesfull, even there is an useless ones (in vain). Meanwhile, James (1999) in this research explained that TQM is not easy to implement, because of the culture changes factor that very hard to be changed. Doing a changes in a culture is really hard because the skill, the staff, the relation, the role and the structure had already used to with the old culture (Luthan, 1998). Meanwhile, Ngai and Cheng in Purwanto(2002) in his research had identified the potensial predicted dimension as an application re-sistance TQM factor.
This research, had hypothesis; the culture factor of worker, the infrastructure factor, the managerial factor, the organizational factor influence the successness of Total Quality Management (TQM) implementation on private manufacture companies.
The result of the showed that the four variables : the culture factor of worker, the infrastructure factor, the managerial factor, the organizational factor influencing significantly the variables successness of TQM Implementation.
References
Ahire, Sanjay L., Damodar Y. Golhar and Matthew A. Waller, (1996), “Development and Validation of TQM Inplementation Constructs”, Decision science, Vol. 27, pp. 23-56.
Benson, G.P., Saraph J.V & Schroeder, R.G. (1991), “The Effect of Organizational Context on Quality Management: An Empirical Investigation”, Management Science, 37 (9), 1107-1124.
Bodnar, George H and William S. Hopwood, (1995) “ Accounting Information System”, 6th Editions, Prentice Hall, Inc, Englewood Cliffs, New Jersey.
Bounds, Greg, Lyle York, Mel Adams and Gipsie Ranney, (1994), “Beyond Total Quality Management”, McGraw-Hill Inc.
Chandra, Mahesh, (1993), “Total Quality Management in Management Development”, Journal of Management Development, Vol. 12 No. 7.
Chatab, Nefvizond, (1996), Panduan Penerapan dan Sertifikasi Sistem Manajemen Mutu, Edisi pertama, PT. Elex Madia Kompetindo, Jakarta.
Chatab, Nefvizond, (1997), Mendokumentasi Sistem Mutu ISO 9000, Edisi Pertama, Andi Yogyakarta.
Cooper, Donald R and C. Williams Emory, (1995)”Business Research Methods”, 5th Editions, Richard D. Irwind, Inc.
Compeau, D. R,., and Higgins, C. A. (1995) “Computer Self-Efficacy: Development of a Measure and Initial Test, “ MIS Quarterly.
Husing, Barry, E, and Marshal B. Romney, (1990), “Accounting Information System”, Fifth Edition, Addison-Wesley Publishing Company.
Deming, E. Out of Crisis, Cambridge, MA: MIT Center of Advanced Engineering, 1986.
Drucker, P., F. (1990) “The Emerging Theory of Manufacturing,” Harvard Business Review.
Feigenbaum, A. V.(1991) ‘Total Quality Control (4th ed.), Mc Graw-Hill, New York.
Ferdinand, Augusty, (2000), “Structural Equation Modelling dalam Penelitian Manajemen”,Penerbit Universitas Diponegoro.
Flynn, Barbara B.,Roger G. Schroeder and Sadao Sakakibara, (1996), The Impact of Quality Management Practice and Competitive Advantage”, Decision Science, pp. 659-692.
Fox, C., and Flakes, W. (1997) “ The Quality Approach: Is it Delivering,” Communications of the ACM.
Franz, C. R., and Robey, D. (1986) “ Organizational Context, User Involvement and the Usefulness of Information Systems,” Decision Scinces, pp. 25-29.
Garvin, D. A. (1987) “Competing on the Eight Demension of Quality,” Harvard Bussiness Review, November-Desember.
George, Stephen and Arnold Weimerskrirch, (19994), “Total Quality Management”, Jhon Welley & sons, Inc.
Hair, Joseph. F. Jr., Rolph E. Anderson, Ronald L. Tatham, William C. Black, (1998), Multivariate Data Analysis” ,Fifth edition, prentice-Hall International, Inc.
Hackman, J. Richard & Ruth Wageman, (1995), “Total Quality Management: Empirical, Coceptual, and Practical Issues”,Administrative Science Quarterly, 40.
Hartwick, J., and Barki, H. (1994) “Explaining the Role of User Participation in Information Systems Use,”Management Science, pp.440-465.
Hadiwiarjo, Bambang H. dan Sulistijaningsih W., (1996), 9000 Sistem Pengendalian Mutu, Ghalia Indonesia, Jakarta.
Hendricks, K.B. and Singhal, V.R. (1977) “Does Implementing an Effective TQM program Actually Improve Operating Performance? Emperical evidence from firms that have won quality awards,” Management Scince, 43,9,pp.757-777.
Ives, B., Olson M.H., and Baroudi, J.J. (1983) “The Measurement of User Information Satis faction,” Communications of the ACM, pp. 785-793.
Indriantoro, Nur & Bambang Supomo, (1999), “Metodologi Penelitian Bisnis untuk Akuntansi dan Mnajemen”,Penerbit BPFE Yogjakarta.
Karimi, J. (1990) “An Asset-Based System Development Approach to Software Reusability,” MIS Quarterly, June,pp.178-198.
Kano, N. (1993), “A Perspective on Quality Activities in American Firms. Management Review, 35(3).
Kumalaningrum, Maria P., “Pengaruh Penerapan Total Quality Management terhadap kinerja dan Keunggulan Kompetitif Perusahaan” Tesis S2 Universitas Gadjah Mada Yogyakarta, 2000.
Madu, Christian N., Chu-hua Kuei, and Chianho Lin, (1995), “A Comparative Analysis of Quality Practice in Manufacturing Firms in the U.S and Taiwan”, Decisions Scence Journal, Volume 26 Number 5, September/October.
McLeod, Jr Ray mond, (1995), “Management Information System”, Prentice-Hall, Inc., Engelwood Cliffs, New Jersey.
Monergi, (1997),“Peran Mutu dan Produktivitas dalam Persaingan Era Globalisasi,” Mjalah Konsultan: Solusi Bisnis dan Manajemen Anda, Edisi 2.
Mulyadi, (1998) “Total Quality Management: Prinsip Mnajemen Komtemporer untuk Mengarungi Lingkungan Bisnis Global,” Edisi pertama, Aditya Media Yogjakarta.
Mulyanto, Atantya H., (1999), “Mengkaji Aspek Finansial dalam penerapan 9001 versi tahun 2000 “Majalah Usahawan No. 11 th.XXVIII,November
Nunannly,J.C., (1978) “psychometric Theory”, Mc. Graw Hill, New York
Nurbiyati, Titik, (2000), “Analisis Total Quality Management pada Perusahaan Manufaktur di Indonesia”, Tesis S2Universitas Gadjah Mada Yogjakarta.
Nurmayanti M., Poppy, (2001), Pengaruh Kualitas Jasa Sistem Informasi Terhadap Kepuasan dan Prilaku Para Pemakai Dalam Pengembangan Sistem Informasi”, Tesis S2 Universitas Gadjah Mada Yogjakarta.
Pangeran, Perminas, (1999), Tranformasi Organisasional dan Pergeseran Peran Sumber Daya Manusia”,Majalah Usahawan No. 11.TH.XXVIII,November.
Ravichandran, T., and Arun Rai, (1999) “Total Quality Management in Information System Development: Key Constructs and Relationship,” Journal of Management Information Systems, pp. 124-155.
Ravichandran, T., and Arun Rai, (2000) “Quality Management in Sistems Development: An Organizational System Perspective”, MIS Quarterly, 318-415.
Riyadi, Slamet, (2000), “Motivasi Pelimpahan Wewenang sebagai Variabel Moderating dalam Hubungan antara Partisipasi Penyusunan Anggaran dan Kinerja Manajerial” ,Jurnal Riset Akuntansi Indonesia, Vol.3 No.2,Juli 2000.
Rowe, J. M., and Neal, R. D. (1993) “TQM in System Development: A Paradigm without a Sound Foundation,: Journal of Syatem Management
Rahayu, Rita, (2000), “Hubungan antara Kinerja Sistem Informasi dengan Faktor yang mempengaruhi Kinerja Sistem Informasi dan Tingkat Pengembangan Sistem Informasi”, Tesis S2, Universitas Gadjah Mada Yogjakarta.
Santoso, Singgih, (1999), SPSS Pengelolah Data Statistik secara Profesional”, PT. Elex Media Komputendo Jakarta.
------------------,(2000), Buku Latihan SPSS Statistik Parametrik”, Elex Media Komputendo Jakarta.
Saraph , J. V., Bensen, P. G. and Schroeder, R. G. (1989) “An Instrument for Measuring the Critical of Quality Management,” Decision Sciences, pp. 810-829.
Sekaran , Uma, (1992), “Research Methods for Business. A Skill Building Approach”, Second Edition, Jhon Wiley & Sons, Inc., Singapore.
Shrednisk, H.R,: Shut, R.J.; and Weiss,M, (1992), “Empowerment: Key to IS World class Quality”, MIS Quarterly, 16,4,pp.491-505.
Sitkin, S. B., Sutcliffe, K. M., and Schroeder, R.G. (1994) “Distinguishing Control from Learning in Total Quality Management: A Contingency perspective,” The Academy of Mnagement Review, pp. 537-564
Sjazna, B. (1994) “Software Evaluations and Choice: Predictive Validation of the Technology Acceptance Instrument,” MIS Quarterly (18),pp.319-324.
Susilo, Willy, (1997), “Practical Quality Improvement”, Majalah Konsultan: Solusi Bisnis & Manajement, Edisi 2.
Sudjana, (1988), “Statistika untuk Ekonomi & Niaga”, Tarsito Bandung.
----------------,(1992), “Teknik Analisa Regresi dan Korelasi: Bagi Para Peneliti”, Tarsito Bandung.
Spencer, B. (1994), “Models of Organization and Total Quality Mnagement: A Comparison and Critical Evaluation,” The Academy of Management Review, pp. 446-471.
Tjiptono, Fandy (1999), “Aplikasi TQM dalam Manajemen Perguruan Tinggi” Usahawan No. 11 Th. XXVIII,November,pp.8.
Wilkins, R.H., (1994) “The Quality Empowered Business”, Englewood Cliffs, Nj: Prentice Hall.
Benson, G.P., Saraph J.V & Schroeder, R.G. (1991), “The Effect of Organizational Context on Quality Management: An Empirical Investigation”, Management Science, 37 (9), 1107-1124.
Bodnar, George H and William S. Hopwood, (1995) “ Accounting Information System”, 6th Editions, Prentice Hall, Inc, Englewood Cliffs, New Jersey.
Bounds, Greg, Lyle York, Mel Adams and Gipsie Ranney, (1994), “Beyond Total Quality Management”, McGraw-Hill Inc.
Chandra, Mahesh, (1993), “Total Quality Management in Management Development”, Journal of Management Development, Vol. 12 No. 7.
Chatab, Nefvizond, (1996), Panduan Penerapan dan Sertifikasi Sistem Manajemen Mutu, Edisi pertama, PT. Elex Madia Kompetindo, Jakarta.
Chatab, Nefvizond, (1997), Mendokumentasi Sistem Mutu ISO 9000, Edisi Pertama, Andi Yogyakarta.
Cooper, Donald R and C. Williams Emory, (1995)”Business Research Methods”, 5th Editions, Richard D. Irwind, Inc.
Compeau, D. R,., and Higgins, C. A. (1995) “Computer Self-Efficacy: Development of a Measure and Initial Test, “ MIS Quarterly.
Husing, Barry, E, and Marshal B. Romney, (1990), “Accounting Information System”, Fifth Edition, Addison-Wesley Publishing Company.
Deming, E. Out of Crisis, Cambridge, MA: MIT Center of Advanced Engineering, 1986.
Drucker, P., F. (1990) “The Emerging Theory of Manufacturing,” Harvard Business Review.
Feigenbaum, A. V.(1991) ‘Total Quality Control (4th ed.), Mc Graw-Hill, New York.
Ferdinand, Augusty, (2000), “Structural Equation Modelling dalam Penelitian Manajemen”,Penerbit Universitas Diponegoro.
Flynn, Barbara B.,Roger G. Schroeder and Sadao Sakakibara, (1996), The Impact of Quality Management Practice and Competitive Advantage”, Decision Science, pp. 659-692.
Fox, C., and Flakes, W. (1997) “ The Quality Approach: Is it Delivering,” Communications of the ACM.
Franz, C. R., and Robey, D. (1986) “ Organizational Context, User Involvement and the Usefulness of Information Systems,” Decision Scinces, pp. 25-29.
Garvin, D. A. (1987) “Competing on the Eight Demension of Quality,” Harvard Bussiness Review, November-Desember.
George, Stephen and Arnold Weimerskrirch, (19994), “Total Quality Management”, Jhon Welley & sons, Inc.
Hair, Joseph. F. Jr., Rolph E. Anderson, Ronald L. Tatham, William C. Black, (1998), Multivariate Data Analysis” ,Fifth edition, prentice-Hall International, Inc.
Hackman, J. Richard & Ruth Wageman, (1995), “Total Quality Management: Empirical, Coceptual, and Practical Issues”,Administrative Science Quarterly, 40.
Hartwick, J., and Barki, H. (1994) “Explaining the Role of User Participation in Information Systems Use,”Management Science, pp.440-465.
Hadiwiarjo, Bambang H. dan Sulistijaningsih W., (1996), 9000 Sistem Pengendalian Mutu, Ghalia Indonesia, Jakarta.
Hendricks, K.B. and Singhal, V.R. (1977) “Does Implementing an Effective TQM program Actually Improve Operating Performance? Emperical evidence from firms that have won quality awards,” Management Scince, 43,9,pp.757-777.
Ives, B., Olson M.H., and Baroudi, J.J. (1983) “The Measurement of User Information Satis faction,” Communications of the ACM, pp. 785-793.
Indriantoro, Nur & Bambang Supomo, (1999), “Metodologi Penelitian Bisnis untuk Akuntansi dan Mnajemen”,Penerbit BPFE Yogjakarta.
Karimi, J. (1990) “An Asset-Based System Development Approach to Software Reusability,” MIS Quarterly, June,pp.178-198.
Kano, N. (1993), “A Perspective on Quality Activities in American Firms. Management Review, 35(3).
Kumalaningrum, Maria P., “Pengaruh Penerapan Total Quality Management terhadap kinerja dan Keunggulan Kompetitif Perusahaan” Tesis S2 Universitas Gadjah Mada Yogyakarta, 2000.
Madu, Christian N., Chu-hua Kuei, and Chianho Lin, (1995), “A Comparative Analysis of Quality Practice in Manufacturing Firms in the U.S and Taiwan”, Decisions Scence Journal, Volume 26 Number 5, September/October.
McLeod, Jr Ray mond, (1995), “Management Information System”, Prentice-Hall, Inc., Engelwood Cliffs, New Jersey.
Monergi, (1997),“Peran Mutu dan Produktivitas dalam Persaingan Era Globalisasi,” Mjalah Konsultan: Solusi Bisnis dan Manajemen Anda, Edisi 2.
Mulyadi, (1998) “Total Quality Management: Prinsip Mnajemen Komtemporer untuk Mengarungi Lingkungan Bisnis Global,” Edisi pertama, Aditya Media Yogjakarta.
Mulyanto, Atantya H., (1999), “Mengkaji Aspek Finansial dalam penerapan 9001 versi tahun 2000 “Majalah Usahawan No. 11 th.XXVIII,November
Nunannly,J.C., (1978) “psychometric Theory”, Mc. Graw Hill, New York
Nurbiyati, Titik, (2000), “Analisis Total Quality Management pada Perusahaan Manufaktur di Indonesia”, Tesis S2Universitas Gadjah Mada Yogjakarta.
Nurmayanti M., Poppy, (2001), Pengaruh Kualitas Jasa Sistem Informasi Terhadap Kepuasan dan Prilaku Para Pemakai Dalam Pengembangan Sistem Informasi”, Tesis S2 Universitas Gadjah Mada Yogjakarta.
Pangeran, Perminas, (1999), Tranformasi Organisasional dan Pergeseran Peran Sumber Daya Manusia”,Majalah Usahawan No. 11.TH.XXVIII,November.
Ravichandran, T., and Arun Rai, (1999) “Total Quality Management in Information System Development: Key Constructs and Relationship,” Journal of Management Information Systems, pp. 124-155.
Ravichandran, T., and Arun Rai, (2000) “Quality Management in Sistems Development: An Organizational System Perspective”, MIS Quarterly, 318-415.
Riyadi, Slamet, (2000), “Motivasi Pelimpahan Wewenang sebagai Variabel Moderating dalam Hubungan antara Partisipasi Penyusunan Anggaran dan Kinerja Manajerial” ,Jurnal Riset Akuntansi Indonesia, Vol.3 No.2,Juli 2000.
Rowe, J. M., and Neal, R. D. (1993) “TQM in System Development: A Paradigm without a Sound Foundation,: Journal of Syatem Management
Rahayu, Rita, (2000), “Hubungan antara Kinerja Sistem Informasi dengan Faktor yang mempengaruhi Kinerja Sistem Informasi dan Tingkat Pengembangan Sistem Informasi”, Tesis S2, Universitas Gadjah Mada Yogjakarta.
Santoso, Singgih, (1999), SPSS Pengelolah Data Statistik secara Profesional”, PT. Elex Media Komputendo Jakarta.
------------------,(2000), Buku Latihan SPSS Statistik Parametrik”, Elex Media Komputendo Jakarta.
Saraph , J. V., Bensen, P. G. and Schroeder, R. G. (1989) “An Instrument for Measuring the Critical of Quality Management,” Decision Sciences, pp. 810-829.
Sekaran , Uma, (1992), “Research Methods for Business. A Skill Building Approach”, Second Edition, Jhon Wiley & Sons, Inc., Singapore.
Shrednisk, H.R,: Shut, R.J.; and Weiss,M, (1992), “Empowerment: Key to IS World class Quality”, MIS Quarterly, 16,4,pp.491-505.
Sitkin, S. B., Sutcliffe, K. M., and Schroeder, R.G. (1994) “Distinguishing Control from Learning in Total Quality Management: A Contingency perspective,” The Academy of Mnagement Review, pp. 537-564
Sjazna, B. (1994) “Software Evaluations and Choice: Predictive Validation of the Technology Acceptance Instrument,” MIS Quarterly (18),pp.319-324.
Susilo, Willy, (1997), “Practical Quality Improvement”, Majalah Konsultan: Solusi Bisnis & Manajement, Edisi 2.
Sudjana, (1988), “Statistika untuk Ekonomi & Niaga”, Tarsito Bandung.
----------------,(1992), “Teknik Analisa Regresi dan Korelasi: Bagi Para Peneliti”, Tarsito Bandung.
Spencer, B. (1994), “Models of Organization and Total Quality Mnagement: A Comparison and Critical Evaluation,” The Academy of Management Review, pp. 446-471.
Tjiptono, Fandy (1999), “Aplikasi TQM dalam Manajemen Perguruan Tinggi” Usahawan No. 11 Th. XXVIII,November,pp.8.
Wilkins, R.H., (1994) “The Quality Empowered Business”, Englewood Cliffs, Nj: Prentice Hall.
