Penerapan Algoritma K-Means Untuk Clustering Penilaian Layanan Berdasarkan Indeks Kepuasan Mahasiswa Universitas Nurul Jadid

Nadiyah Nadiyah; Nur Hatima Inda Arifin; Abdul Karim

doi:10.24929/jars.v2i2.3431

Nadiyah Nadiyah Universitas Nurul Jadid
Nur Hatima Inda Arifin Universitas Nurul Jadid
Abdul Karim Universitas Nurul Jadid

DOI: https://doi.org/10.24929/jars.v2i2.3431

Keywords: K-Means; Clustering; Student Satisfaction; Service Assessment

Abstract

Student Satisfaction Index has a very important role in the university environment as it is closely related to the accreditation assessment process. In this context, Nurul Jadid University faces shortcomings in calculating student satisfaction, which has the potential to disrupt the efficiency of time use and have an overall negative impact. As a solution, this research aims to cluster student answers using the K-Means algorithm implemented through the Streamlit web platform with the Python programming language. The results showed that this approach was able to produce excellent clustering, with an accuracy rate of 97%. The main objective of this research is to improve efficiency in the process of measuring student satisfaction levels, with the hope of making a significant contribution to improving the quality of university services and the process of evaluating university accreditation more efficiently. As such, this research has important implications in improving the overall performance of the university in the face of challenges.

References

[1] S. Maulina, A. N. Firdausi, A. Prastiawan, F. Y. Wiludjeng, E. M. Budiarti and M. A. Adha, "Indeks Kepuasan Mahasiswa Terhadap Layanan Administrasi Jurusan," AMP J. Adm. dan Manaj. Pendidik,, vol. 4, no. 3, pp. 257-265, 2021.
[2] M. Syafiih, "Klasifikasi Kategori Berdasarkan Tingkat Ketergantungan Siswa Terhadap Penggunaan Smartphone Di SMK Negeri 1 Suboh Situbondo," Journal of Electrical Engineering and Computer (JEECOM), vol. 5, no. 2, pp. 329-338, 2023.
[3] M. Syafiih, N. Istifadah and N. H. I. Arifin, "Sistem Informasi Jadwal Dan Pemesanan Tiket Keberangkatan Kapal Laut Di Pelabuhan Jangkar Berbasis Android," Jurnal Ilmiah Informatika, vol. 7, no. 2, pp. 107-116, 2022.
[4] N. L. A. P. Ningsih, D. A. P. N. Widari and I. M. Artawan, "Analisa Kepuasan Mahasiswa terhadap Kualitas Pelayanan Pendidikan," WACANA EKONOMI (Jurnal Ekonomi, Bisnis Dan Akuntansi), vol. 19, no. 1, pp. 24-29, 2020.
[5] M. Q. Nugraha, I. Muhtadin, M. Sanjaya and D. F. Satiadharmanto, "KUALITAS PELAYANAN INSTITUSI PADA DOSEN DAN TENAGA KEPENDIDIKAN FISIP UNIVERSITAS MUHAMMADIYAH JAKARTA," Journal of Innovation Research and Knowledge,, vol. 2, no. 8, pp. 3095-3108, 2023.
[6] M. Syabani, W. Subadi and S. Suwandi, "Kualitas Pelayanan Pembuatan E-Ktp Dilihat Dari Aspek Responsiveness (Daya Tanggap) Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Tabalong," JAPB, vol. 3, no. 1, pp. 332-356., 2020.